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What You Need to Know Before You Play

All use of rbssportsplays — including account registration, deposits via PayPal, Venmo, or Play+, and access to any game or sportsbook market — is governed by the terms set out on this page.

State-by-state eligibilityAccount terms apply at registrationPayPal, Venmo, Play+ governed by policyPrivacy and data rights covered belowContact us to request changes
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rbssportsplays What You Need to Know Before You Play
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Privacy

rbssportsplays collects only the account and payment data needed to operate your account, process transactions, and meet identity-verification requirements. We do not sell your personal information to third parties. Data is retained for as long as your account remains active and for the period required by applicable law after closure. You can request a copy of the data we hold, ask us to correct inaccuracies, or request deletion by contacting support — subject to any legal retention obligations we must meet.

Cookie Policy

We use functional and analytics cookies to keep your session active and improve account performance. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by SSL encryption and two-step verification at login. Never share your password — our team will never ask for it via chat or email.

Data Retention

Account data is kept for the duration required by state or federal law after account closure. You may request a summary of what we hold by emailing our support team.

Requesting Changes

To update, correct, or remove your personal data, contact us via live chat or email. We aim to respond to all data requests within a reasonable timeframe as required by applicable law.

POLICY CONTACT PATHS

How to Reach Us About Legal Matters

If you have a question about your rights under these terms, a dispute over a transaction processed via PayPal, Venmo, or Play+, or a request to access or delete your account data, our support team handles those directly. Use the channels below — live chat is the quickest path for account-level questions, while email works better for formal data or policy requests that need a written record.

Live Chat Start a live chat session from your account dashboard for real-time help with policy questions, account status, or transaction disputes involving PayPal, Venmo, or Play+.
Support Email Send a formal written request to our support email for data access, account closure, or any legal inquiry that requires a documented response from our team.
Account Help Center Our in-account help section covers verification steps, payment policy, and state eligibility — check there first before opening a support ticket to save time.

Common Questions About Our Legal Terms

These questions cover what our terms actually mean for your account — from state eligibility and data rights to payment disputes and account closure. If your question isn't here, live chat is the fastest way to get a clear answer.

Access depends on the law in your state. We are available only in eligible states where online casino and sportsbook activity is permitted. Check your account registration screen for current eligibility.

We retain account and transaction data for the period required by applicable law after closure. You can request a copy of your data or ask about deletion timelines by contacting our support team.

Yes. Payment disputes involving PayPal, Venmo, or Play+ should be submitted through live chat or email with your transaction reference. We review each case against the transaction record on your account.

We send notice of material changes to the email address registered on your account before the effective date. Continuing to use the platform after that date means you accept the updated terms.

Send a written request to our support email from the address linked to your account. We will confirm what data we hold and provide it in a readable format within the timeframe required by law.

We may ask for a government-issued ID, proof of address, or confirmation of the payment method on your account — typically a PayPal or Venmo screenshot. This is required before withdrawals are processed.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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